FREQUENTLY ASKED QUESTIONS

Booking & Availability

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Q: Do I need to book in advance?

• Yes, booking in advance is recommended to secure your spot, especially during peak event seasons.​​​

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Payment

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Q: What forms of payment do you accept?

• I accept:

  • Online payments through my website

  • Credit card payments in person

  • Cash

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Cancellations & Travel

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Q: Can I cancel or reschedule my booking?

• Cancellations and rescheduling are accepted, but must follow the guidelines outlined in my Terms of Service. Payments may be non-refundable depending on the timing.

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Q: Will I be charged for travel?

• Travel within the agreed-upon location at the time of booking is included. Any changes or extended travel may result in additional fees based on distance and time.

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Content Delivery & Rights

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Q: Can I choose my favorite photos or video clips?

• No, I personally review and select the best content to deliver. This ensures you receive the highest quality photos and footage.

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Q: How will I receive the final product?

• Final edits are delivered through a Google Drive email link. The link will stay active for 30 days after delivery.

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Q: Can I post the content to social media?

• Absolutely! I just ask that you credit HRT Studios in your caption or tag.

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Q: Can I request RAW or unedited files?

• RAW files are not offered by default, but may be licensed in special circumstances for personal or commercial use under a separate agreement. An additional fee may apply.

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Music & Licensing

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Q: Can I choose the music for my video?

• You’re welcome to suggest music, and I’ll do my best to match the style or genre. However, I can’t guarantee specific song use.

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Q: Is music licensing included?

• Music is not licensed by default and is subject to the terms outlined in my Terms of Service.